Getting Help - Education - Library Orientation Module - LibGuides at Concordia University of Edmonton

Getting Help from the Library

Try one of the help & tutorial options below and ask us for assistance.

When you contact the library, tell us a bit about your class, how you want to use the information, and where you have searched so far.

This helps us to know where you are in the process and what you need next. Even if your question isn't about research or the library, giving us a bit of context will help us point you in the right direction.

Once you ask us your question, we will ask you a few in return.

For example, where you are searching and what search terms you have tried so far. This helps us to identify the tools and strategies we can suggest to help you find more relevant resources. If our tips don’t work out, please keep coming back and ask again!

Library staff cannot interpret your assignment for you, do research on your behalf, or proofread your writing and citations.

What we can do is provide guidance on where to search, how to search, how to cite, and how to evaluate the sources you find. It may feel uncomfortable at first to ask library staff for help but the more you do it, the easier it gets!

Need Help?

Ask Us! - Use chat, text, or email to contact CUE Library

Research & citation help is available weekdays from 10:30am - 4:30pm
General assistance is available whenever the library is open.
Check our Daily Hours Calendar for details.

Consult the IT Helpdesk

Check their knowledge base for info on common questions.

More help is available on demand from our online guides & video tutorials

Video Tutorials - Posted to the CUE Library Vimeo channel, scroll through and watch the ones you need.
FAQs - Frequently asked questions about CUE Library.
CUE Library Blog - Use the search box to find a post that deals with your question.
Education - Library Orientation Module - An overview for Education students about using CUE Library.

Browse popular sections of the Education - Library Guide